Are you #FreeToHelpYourself? A look at self-care in the workplace
The #FreeToHelp movement focuses on how free your customer service agents are to help customers. This is an important component to the...
Is the Agent Handling Your Interaction Truly #FreetoHelp?
This article, written by Herb Greenebaum, originally appeared at CRMXchange It’s an all-too-familiar situation. You’re trying to get an...
Download our CCDemo presentation and Discussion Guide
We had a great time at the CC Demo conference, introducing our customer service colleagues and thought leaders to our #FreeToHelp...
Are You #FreeToHelp Customers In Your Customer Service Job?
When it comes time to help a customer, from completing a simple task to resolving a larger issue, how many of you in customer service...
Welcome to the #FreeToHelp Project
#FreeToHelp is a project by Jenny Dempsey and Leslie O’Flahavan, two customer service experts who believe that great service can only...
Four Heartbreaking Stories of Customer Service Agents "Not Allowed to Help"
In our #FreeToHelp project, we want to learn what frontline customer service agents can do, will do, and wish they could do to help...
