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![Is the Agent Handling Your Interaction Truly #FreetoHelp?](https://static.wixstatic.com/media/8eee4e_f86fa9a3ccdd4c31bedbae90ccf9c3ff~mv2.jpg/v1/fill/w_322,h_159,fp_0.50_0.50,q_90,enc_auto/8eee4e_f86fa9a3ccdd4c31bedbae90ccf9c3ff~mv2.webp)
Is the Agent Handling Your Interaction Truly #FreetoHelp?
This article, written by Herb Greenebaum, originally appeared at CRMXchange It’s an all-too-familiar situation. You’re trying to get an...
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![Four Heartbreaking Stories of Customer Service Agents "Not Allowed to Help"](https://static.wixstatic.com/media/8eee4e_8b71a8a90f094ba188219778d870e636~mv2.jpg/v1/fill/w_322,h_242,fp_0.50_0.50,q_90,enc_auto/8eee4e_8b71a8a90f094ba188219778d870e636~mv2.webp)
Four Heartbreaking Stories of Customer Service Agents "Not Allowed to Help"
In our #FreeToHelp project, we want to learn what frontline customer service agents can do, will do, and wish they could do to help...