Is the Agent Handling Your Interaction Truly #FreetoHelp?
This article, written by Herb Greenebaum, originally appeared at CRMXchange It’s an all-too-familiar situation. You’re trying to get an...
Four Heartbreaking Stories of Customer Service Agents "Not Allowed to Help"
In our #FreeToHelp project, we want to learn what frontline customer service agents can do, will do, and wish they could do to help...
